Support Center
The Speedarp support team provides assistance for onboarding, technical troubleshooting, access issues, billing questions, and account operations.
Primary Contact Channels
- Email Support
- support@speedarp.com
- Priority Escalation
- escalations@speedarp.com
- Operating Hours
- Monday to Friday, 9:00 AM to 6:00 PM (IST)
- Typical First Response
- Within 24 business hours
For urgent production-impacting issues, include "URGENT" in your subject line and share business impact details.
Support Scope
- Account setup and workspace configuration.
- Delivery or response flow troubleshooting.
- User access, role, and permission issues.
- Template setup and communication workflow guidance.
- Billing and subscription clarification requests.
What to Include in Every Ticket
- Registered account email and organization name.
- Short summary of the issue and expected behavior.
- Date/time of occurrence with timezone.
- Screenshots, error messages, and reproducible steps.
- Impact scope (single user, team-wide, or customer-facing).
Missing diagnostics can delay resolution. Include as much detail as possible in your first message.
Response Priority Model
- P1 - Critical: Service unavailable or severe business disruption.
- P2 - High: Major feature issue with active operational impact.
- P3 - Standard: Routine issue, guidance request, or minor defect.
Frequently Asked Questions
How do I request onboarding help for a new team?
Email support with expected user count, use case overview, and target go-live date.
Can I update account ownership or admin access?
Yes. Submit a request from an authorized admin account and include verification details.
Where can I ask privacy-related questions?
Review the Privacy Policy and contact privacy@speedarp.com for formal requests.